IT Operations Management

Learn everything you need to become an effective IT Operations Manager

Course Description

Module Title: IT Management Operations

Module Aim: To provide students with a comprehensive understanding of the principles, processes, and practices involved in managing IT operations effectively within an organizational context, with consideration for UK business needs and regulations.

Learning Outcomes: Upon successful completion of this module, students will be able to:

Understand the core concepts and frameworks of IT Operations Management (e.g., ITIL 4).

Describe and apply key processes within IT Operations, including incident, problem, change, and service request management.

Explain the principles of managing and monitoring IT infrastructure (network, servers, storage, cloud).

Discuss the importance of security and compliance within IT Operations, particularly concerning UK data protection laws.

Outline the fundamentals of business continuity and disaster recovery planning.

Understand the principles of team leadership, financial management, and stakeholder communication within IT Operations.

Apply continuous improvement methodologies to optimize IT operational processes.

Analyze and interpret operational metrics and reports for informed decision-making.

Requirements:

Basic Computer Skills
Little or no work experience
Fundamental Understanding of Project Management
A willingness to learn, experiment, and continuously improve
Ability to commit at least 4-5 hours per week

Target Audience:

New Joiners
Product Managers
Business Admins
Student and Recent Graduates
Business Consultants
IT Professionals
Anyone looking to transition

Overview & Gain:

Program Outline: [16 Weeks of Practical Based Training & Mentorship]

1-on-1 Career Roadmap Plan driven with Data & Market Gap Analysis.
Market Focused Practical Based Training: 4 weeks.
Market Focused Practical Hands-On Coaching on global projects: 12 weeks.
Market Preparation – CV & Interview Prep [LinkedIn Optimization]: 3 weeks.
Work on international and global project accounts.
Work with Industry Experts under 1-on-1 guidance.
Interview Support towards landing a job to start your new career transition.
One month of Job Support – Once You Secure a role.

Week 0: Career Gap Analysis & Roadmap Planning

1-on-1 with a Specialist to understand your career needs.
Create a detailed 2-3 years career transitioning plan and how this program can kick start that short term and long term journey.

Week 1: Foundations of IT Operations Management

Defining IT Operations and its value to the business.
The role and responsibilities of the IT Operations Manager.
Introduction to IT Service Management (ITSM) frameworks (primarily ITIL 4).
Key concepts of service value, value streams, and practices in ITIL 4.
Understanding different organizational structures and their impact on IT Operations.

Week 2: Service Delivery and Support

Service Level Management (SLM)
Incident Management
Problem Management
Service Request Management
Change Enablement (Change Management)
Service Desk Operations

Week 3: Infrastructure Management and Monitoring

Network Operations
Server and Storage Management
Cloud Computing Operations
Systems Monitoring and Alerting
Automation in IT Operations

Week 4: Security and Compliance in IT Operations (UK Focus)

IT Security Fundamentals for Operations: Common threats, vulnerabilities, and best practices.
Access Management and Identity Governance: Principles, tools, and techniques.
Vulnerability Management and Patching: Processes and tools for maintaining secure systems.
Data Protection and Compliance (UK)
Overview of relevant UK cybersecurity regulations (e.g., NCSC guidance).

Week 5: Business Continuity and Disaster Recovery

Importance of BC/DR planning for IT Operations.
Identifying critical systems and recovery objectives.
Developing backup, recovery, and failover procedures.
Disaster recovery testing and planning.

Week 6: Team Leadership and Operational Excellence

Leading and motivating IT operations teams.
Communication, delegation, and performance management.
Financial Management in IT Operations: Budgeting, cost control, and asset management.
Vendor Management and procurement.
Stakeholder Management and Communication: Engaging with technical and non-technical stakeholders.
Continuous Improvement: Using data, metrics, and methodologies (e.g., ITIL's continual improvement practice) to optimize processes.

Week 7: Operational Metrics and Reporting

Identifying relevant KPIs for IT Operations.
Collecting, analyzing, and reporting on operational data.
Using data for decision-making and service improvement.

Week 7 - Week 12: Work Experience Program - Building Work Place Capacity

Mentorship - Working closely with a IT operations Management Professional
Internship - With a Global Organization, supporting within the IT Department on an assigned project under the supervision of a Senior IT Operations Manager
Case Study Presentations - Solve Business Case Studies & Provide solution to business problem