IT Support Engineering

Learn everything you need to become an effective IT Support Engineer

Course Description

This program focuses on the technical skills and knowledge necessary to provide effective and efficient IT support to end-users in various settings, including businesses, educational institutions, and healthcare organizations. Students will learn to:

Troubleshoot and resolve a wide range of IT issues: Including hardware and software problems, network connectivity issues, and security concerns.

Provide excellent customer service: Communicate technical information clearly and effectively to users with varying levels of technical expertise.

Install, configure, and maintain computer systems and peripherals: Including desktops, laptops, printers, and mobile devices.

Manage and support network infrastructure: Including LANs, WANs, and wireless networks.

Implement and maintain security measures: To protect systems and data from threats such as malware and cyberattacks.

Utilize help desk ticketing systems and remote support tools: To effectively manage and track support requests.

Requirements:

Basic Computer Skills
Little or no work experience
Fundamental Understanding of Project Management
A willingness to learn, experiment, and continuously improve
Ability to commit at least 4-5 hours per week

Target Audience:

New Joiners
Product Managers
Student and Recent Graduates
Project Officers
IT Professionals
Anyone looking to transition

Overview & Gain:

Program Outline: [16 Weeks of Practical Based Training & Mentorship]

1-on-1 Career Roadmap Plan driven with Data & Market Gap Analysis.
Market Focused Practical Based Training: 4 weeks.
Market Focused Practical Hands-On Coaching on global projects: 12 weeks.
Market Preparation – CV & Interview Prep [LinkedIn Optimization]: 3 weeks.
Work on international and global project accounts.
Work with Industry Experts under 1-on-1 guidance.
Interview Support towards landing a job to start your new career transition.
One month of Job Support – Once You Secure a role.

Week 0: Career Gap Analysis & Roadmap Planning

1-on-1 with a Specialist to understand your career needs.
Create a detailed 2-3 years career transitioning plan and how this program can kick start that short term and long term journey.

Week 1: Fundamentals of IT Support

Session 1: Hardware Basics
Session 2: Software Basic

Week 2: Networking Essentials and Troubleshooting

Session 3: Network Concepts | Network Troubleshooting

Week 3: Remote Support and Troubleshooting

Session 4: Remote Access Tools | Remote Troubleshooting

Week 4: Operating System Troubleshooting

Session 5: Windows Troubleshooting | macOS Troubleshooting

Week 5: Hardware and Peripheral Troubleshooting

Session 6: Troubleshooting Peripherals | Troubleshooting Components

Week 6: Software Management and Issue Resolution

Session 7: Application Issues | Software Installation and Updates

Week 7: IT Security and Data Protection

Session 8: Security Fundamentals | Data Backup and Recovery

Week 8: Communication and Customer Support

Session 9: Effective Communication | Customer Service Best Practices

Week 5 - Week 14: Work Experience Program - Building Work Place Capacity

Mentorship - Working closely with a IT Engineering Professional.
Internship - With a Global Organization, supporting within the IT Department on an assigned project under the supervision of a Senior IT Engineer.
Case Study Presentations - Solve Business Case Studies & Provide solution to business problem.

Week 15 - Week 16: Job Market Preparation

CV Revamp - Work on your CV to reflect all the skills and experience gained.
LinkedIn Optimization.
Interview Preparation Guide.

The Upskilling Marketplace