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The Upskills Marketplace

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The Upskilling Marketplace

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Mentor Partners > Privacy Policy

Mentor Partners Privacy Notice

Last Updated: 24 January 2025

This privacy notice explains what to expect from Mentor Partners regarding your personal information.

Contact Details

For questions or concerns about this privacy notice or your personal information, please contact us:

Email: info@mentorpartners.co.uk

What Information We Collect, Use, and Why

We collect and use personal information to provide and improve our services, handle recruitment, respond to enquiries and address queries, complaints, or claims.

For Providing and Improving Products and Services

  • Names and contact details
  • Video recordings

For Information Updates or Marketing Purposes

We collect:

  • Names and contact details
  • Video recordings

For Recruitment Purposes

We collect:

  • Contact details (e.g., name, address, telephone number, personal email address)
  • Date of birth
  • Employment history (e.g., job applications, employment references)
  • Education history (e.g., qualifications)
  • Sexual orientation information

For Enquiries, Queries, Complaints, or Claims

We collect:

  • Names and contact details

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We process personal information to provide updates about our courses, training opportunities, and relevant industry insights. This allows us to keep you informed about services and events that may support personal and professional development. We ensure that our communications are relevant, non-intrusive, and aligned with your expressed interests. You have the right to object to this processing at any time

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

 We process personal information to effectively handle and resolve queries, complaints, and claims to improve our services and protect our business interests.

To exercise these rights, contact us using the details at the top of this notice.

Where We Get Personal Information From

We collect personal information directly from you, including during registration, recruitment, and inquiries.

How Long We Keep Information

We retain personal information according to our retention schedule:

Category

Retention Period

Reason

Client Data (e.g., contact details, course details)

Duration of the client relationship + 6 years

For legal and financial record-keeping.

Recruitment Records

1 year after the recruitment process ends

To defend against potential claims.

Complaint and Query Records

6 years after resolution

For compliance and record-keeping.

Marketing Data (e.g., email addresses)

Until consent is withdrawn or data is no longer relevant

For direct marketing purposes.

Video Recordings

1 year after course completion

To improve training quality and resolve disputes.

Who We Share Information With

We share personal information with trusted service providers (data processors) to support our operations. These include:

Processor

Purpose of Processing

Google Mail (Gmail)

Communication with students, employees, and third parties.

Canva

Creation and storage of marketing materials, certificates, or documents containing personal data.

TidyCal

Scheduling meetings and collecting personal details such as names and emails.

Luma

Managing event registrations and collecting attendee data.

Google Meet

Hosting video meetings and processing attendee information (e.g., names, emails).

Zoom

Hosting webinars and storing recordings, names, and emails of participants.

Zoho

Email provider, Managing client data, tracking queries, and handling recruitment processes.

ClickUp

Managing project-related tasks containing client or employee information.

How to Complain

If you have concerns about our use of your personal data, please contact us using the details provided above.

If you remain dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO):

If you remain dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO):

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline Number: 0303 123 1113

Website: ICO Complaints

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